Customer Service

Commitment to the Customer

The implementation of a modern layout and a fully computerized system allows us to serve customers with speed and efficiency.

Employees are engaged and committed in work groups to find the best solutions within the organization’s administrative management process.

Laboratory

Technical Development and Training

Our research, development, and quality control laboratories — equipped with modern instruments and highly qualified teams — provide high-level technical support to meet each client’s specific needs.

Auditorium

Lectures and Training

We offer a modern, spacious, and comfortable facility designed and equipped for lectures, courses, and seminars — encouraging the exchange of experiences and integration among work teams, clients, and suppliers.

Teams

Strong and Highly Qualified Teams

By providing solutions that meet our clients’ expectations, we invest in professional development and team training, as well as the continuous improvement of processes, products, and quality management systems — ensuring the company’s long-term sustainability and financial stability.

Infrastructure

We have a solid and versatile industrial structure to serve the markets in which we operate.

Highlights include:

• More than 6,000 storage positions
• Dedicated area for flammable materials
• Truck docks with maneuvering yard
• Weighbridge for truck loads
• Electric and combustion forklifts
• Computerized inventory control system

Quality of Life

Working with Quality of Life

We provide employees with a healthy environment that promotes high performance in their professional activities and encourages social integration.

Road Chemical Emergencies

We maintain a contract with a company specialized in responding to road chemical and environmental emergencies throughout the national territory.

Every year, we receive the ZERO ACCIDENT Certificate and the Consultancy Certificate for Compliance with Hazardous Materials Transport Regulations and the Road Emergency Response Plan, demonstrating our commitment to the highest standards of environmental and transportation safety practices for chemical products.

5S Program

We think and act in accordance with the five principles of the 5S Program, ensuring standardization in activities in an organized and safe manner, delivering products and services of excellent quality to our customers.

We take pride in maintaining a work philosophy based on the 5S methodology.

Literary Project

In July 2022, in partnership with SESI, we implemented the CULTURE BOX — a collection of literary works from various genres such as novels, poetry, short stories, chronicles, and travel writings — available for employees to borrow.

Through this program, we encourage reading and promote cultural development, creativity, reasoning skills, knowledge expansion, and vocabulary enrichment among our employees, while transporting readers on countless literary journeys powered by their imagination.

The employees’ interest and participation in the project confirm its effectiveness.

“Reading enriches the soul!” (Voltaire)